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Welcome to Park & Thorntree Surgeries Online

Middlesbrough Council advice for ALL click on the link : 

 Covid-19 Guidance for Middlesbrough

Please dispose of masks and other waste properly.

Bins are outside the building to dispose of masks or better still wear them to home and dispose there. Our guys have enough to do without picking up discarded masks.

Please be diligent.

Govt postermask left in car park

Entry : Appointment only with face covering

If you have a pre-booked appointment then as from Monday 15th June please remember without a face covering Security staff  will be required to turn you away. There is still no open access to the surgery as we still need to manage the number of patients in at any one time so by appointment only with a face covering. 

Your help and support in keeping patients and staff safe at this time is very much recognised and appreciated.

Stay Alert - Control the Virus - Save Lives

Please wear a face covering

**** SCAM ALERT ****
We have been made aware that there is a scam doing the rounds when you are contacted re: a smear either over the phone or via a text message. We do not ask you to give details; if in doubt arrange a call back direct to the surgery. Do NOT give personal details over the phone.

Frequently Asked Questions on Coronavirus

Mental Health Awareness Week 18th May 2020

Mental Health Awareness Week

We are delighted to see Lily's Rainbow every day; done for her Granddad Dave one of our security team

Lily's rainbow

Please remember

 

Social Distancing/ Footfall reduction is key to reducing risk

PLEASE WEAR A MASK WHICH  COVERS NOSE AND MOUTH IF ATTENDING A PRE-BOOKED APPOINTMENT 

 

One patient = one appointment

If needs to be accompanied then only by ONE person

 

Baby with ONE parent only

NO prams/ car seats – to be left outside on landing or in the car

 

Adults / Elderly – one family member /carer

 

This measure is in place to reduce the risk of Coronavirus to all patients and all staff.

Please abide by it

Your cooperation is appreciated

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My child is unwell : What do I do? Advice here

WE ARE SOCIALLY DISTANCING ARE YOU?

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PLEASE WEAR A MASK/ COVER NOSE AND MOUTH IF ATTENDING A PRE-BOOKED APPOINTMENT 

STAFF MASKS

Why we MUST keep our Distance

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Here you will be able to access a wide variety of information about the services we offer including how to register with us.  

We pride ourselves on offering first class health care and as such, we are always happy to receive any comments or suggestions about what we are doing well and what we can do . You can be seen at any one of our surgeries.

Reception Area changes (temporary during Pandemic)

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We’ve re-organised the reception area to further protect our patients and staff. Please read NEWS so you can help us to help and protect you and our staff at this difficult time. 

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North Ormesby 

Regretfully we have closed this branch during the Coronavirus Pandemic. Click on the link for more information

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Coronavirus (COVID-19) 

We know people are worried; to help alleviate this take a look at our FAQ (Frequently Asked Questions) where we're sharing useful information as soon as we are able.

PARKFAQ.CO.UK

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STAY AT HOME ** SOCIALLY DISTANCE ** WASH YOUR HANDS 

Only go outside for food, health reasons or work (but only if you cannot work from home)

Stay 2 metres (6ft) away from other people

Wash your hands as soon as you get home

https://www.gov.uk/coronavirus

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Telephone Numbers

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PLEASE GIVE US YOUR CORRECT PHONE NUMBER AND ANSWER WHEN WE CALL BACK.  AN email ADDRESS WOULD BE VERY USEFUL TOO.

We continually find when trying to contact patients that the phone number we have is now incorrect.   If you change your telephone number please let us know.   You can use this site if you wish - choose 'Contact Details' from the main menu, down to 'Comments and Suggestions' and type a message.   Thank you for your help in keeping your record up to date.

 

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Choose Well

  • Self-care: Very minor symptoms that can be treated with a well stocked medicine cabinet.
  • Pharmacy: Treatment and advice on common illnesses.
  • NHS 111: Advice and information about your health or where to access NHS services.
  • GP: Medical advice, examinations and prescriptions for persistent illness or injury.
  • A&E or 999: Symptoms of serious illness or injury, chest pain or severe bleeding.

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Vacancies

None at present.

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Are You Our Patient? Then Get Involved

We have an on-line Patient Group where patients receive newsletters electronically and are encouraged to provide feedback on our services.  

We would like to hear your views!

To join the group, please click here

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CQC Report

We are pleased to report that both Park Surgery and Thorntree Surgery were both rated as 'GOOD' following our recent inspection by the Care Quality Commission.

You can view our reports by clicking the links below. You can see all CQC reports on their website.

Park Surgery CQC Report part 1             Thorntree Surgery CQC Report

Park Surgery CQC Report part 2

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Complaints

 

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

Simply write to the Managing Partner and he will set all the necessary wheels in motion. Alternatively, request a complaints form from one of our Patient Advisors.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

 

 

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****CANCELLING APPOINTMENTS - PLEASE ONLY USE THE TAB BELOW IF YOU ARE CANCELLING AT LEAST 24 HOURS BEFOREHAND.   PLEASE TELEPHONE TO CANCEL OTHERWISE.  THANK-YOU.****

 

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G P Earnings

We are required to publish the average GP earnings for the Practices.   During the year ended 31st March 2019 the average earnings based on 5 Part Time GPs was £75,150.

 

(Site updated 26/10/2020)
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