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Welcome to Park and Thorntree Surgeries 

Planning to travel? ACT NOW to get your Covid Passport if you've had two vaccines.

How?

1. NHS App (download from your App Store on your phone and register)

2. Via Covid-19 Passport link 

Travel companies can only accept proof of Covid-19 vaccination from NHS Digital. 

You must allow two weeks to receive the letter or you can register on the NHS App and download from there 

The Surgery is UNABLE to provide this

Here you will be able to access a wide variety of information about the services we offer including how to register with us.  

We pride ourselves on offering first class health care and as such, we are always happy to receive any comments or suggestions about what we are doing well and what we can do. 

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic and are prioritising delivery of care and services based on clinical needs.

For non-urgent advice or treatment, send us your query via the E-consult banner below. Online Consultation requests can be made at any time and will be responded to as soon as possible, usually within 2 working days.

Alternatively you can visit your local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

eConsulteConsult

Thorntree Surgery has been selected by NHS England as a Covid-19 Vaccination Site.

Services will continue as normal however Face to Face appointments maybe

conducted at either: One Life, Middlesbrough or at our North Ormesby Site.

Dates are yet to be confirmed but we will update you as soon as we can. 

We apologise for any inconvenience caused but, we are sure you will

understand & support us as we work together in these difficult times.

Please phone & do not attend the Surgery in person as staff will be very busy vaccinating and will be unable to answer queries

Thank you.

 

 

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Reception Area changes (temporary during Pandemic)

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We’ve re-organised the reception area to further protect our patients and staff. Please read NEWS so you can help us to help and protect you and our staff at this difficult time. **

North Ormesby 

This branch is being used as the base for our Thorntree patients whilst the Covid Vaccine clinics are running. Your understanding is apprecdiated. 

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Coronavirus (COVID-19) 

We know people are worried; to help alleviate this take a look at our FAQ (Frequently Asked Questions) where we're sharing useful information as soon as we are able.

PARKFAQ.CO.UK

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Telephone Numbers

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PLEASE GIVE US YOUR CORRECT PHONE NUMBER AND ANSWER WHEN WE CALL BACK.  AN email ADDRESS WOULD BE VERY USEFUL TOO.

We continually find when trying to contact patients that the phone number we have is now incorrect.   If you change your telephone number please let us know.   You can use this site if you wish - choose 'Contact Details' from the main menu, down to 'Comments and Suggestions' and type a message.   Thank you for your help in keeping your record up to date.

 

**Choose Well

  • Self-care: Very minor symptoms that can be treated with a well stocked medicine cabinet.
  • Pharmacy: Treatment and advice on common illnesses.
  • NHS 111: Advice and information about your health or where to access NHS services.
  • GP: Medical advice, examinations and prescriptions for persistent illness or injury.
  • A&E or 999: Symptoms of serious illness or injury, chest pain or severe bleeding.

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Are You Our Patient? Then Get Involved

We have an on-line Patient Group where patients receive newsletters electronically and are encouraged to provide feedback on our services.  

We would like to hear your views!

To join the group, please click here

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CQC Report

We are pleased to report that both Park Surgery and Thorntree Surgery were both rated as 'GOOD' following our recent inspection by the Care Quality Commission.

You can view our reports by clicking the links below. You can see all CQC reports on their website.

Park Surgery CQC Report part 1             Thorntree Surgery CQC Report

Park Surgery CQC Report part 2

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Complaints

 

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

Simply write to the Managing Partner and he will set all the necessary wheels in motion. Alternatively, request a complaints form from one of our Patient Advisors.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

 

 

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G P Earnings

We are required to publish the average GP earnings for the Practices.   During the year ended 31st March 2020 the average earnings based on 5 Part Time GPs was £69,187.

Veteran Friendly Accreditation

We  are a Veteran Friendly Accredited Surgery. If you have served in the our Armed Forces and would like information or Advice and Support please click on the following link https://www.armedforcescovenant.gov.uk/

Additionally, If you or someone you know are experiencing Mental Health difficulties you can access help from the NHS Veterans' Mental Health Transition, Intervention and Liaison Service (TILS). This service provides a range of treatments, from recognising early signs of mental health problems to therapeutic treatments for more complex mental health difficulties. 

Please contact : 0303 123 1145 or Email : vwals@nhs.net

    Armed Forces                            

 

(Site updated 13/07/2021)
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