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Appointments

We now have an on-line booking facility for Doctor appointments.  To register, please bring photographic ID to the surgery. 

We offer Doctor and Nurse Appointments every morning and every afternoon, Monday to Friday, with evening appointments available at Park Surgery on Thursday.

For more urgent problems we have appointments for 'Same-Day' booking which will normally be with an Emergency Care Practitioner. 

Emergency Care Practitioners can attend to minor ailments and prescribe medication.

Other appointments can be booked up to a week in advance.

Missed Appointments

The practice currently experiences over 150 missed appointments each and every month.  This may mean that you are unable to see a clinician on the day that you wish to. In an attempt to try and resolve this, the practice has developed the following policy:

If a patient fails to attend 2 appointments within a twelve month period without informing the practice, we will write to the patient asking if there are any specific problems preventing the patient from letting the practice know why they were unable to attend.

If a patient fails to attend for a 3rd appointment within a twelve month period, the patient may be removed from the practice list and have to find an alternative GP practice.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Appointments can be cancelled by leaving a message on the surgery answer machine or online via the website.

If you do not attend for a routine appointment and do not contact the surgery, you will be sent a letter explaining that a further occurrence will result in removal from the practice list.

Extended access to a GP

If you need to see or speak to a GP on a bank holiday, over the weekend or between the hours of 6pm and 8am Monday to Friday, then please ring NHS 111 who will help you to access our STAR - Local extended GP hours service.  To learn more about our STAR service please access the following link.

STAR Extended access to a GP

You can now book an out of hours appointment directly by following the link below.

http://www.starappointment.co.uk/booking/

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website